RETURNS & EXCHANGES

Items can be returned within 14 days with the original receipt. The items must be unused and returned in the original packaging, else returns are not accepted.

The goods can be returned to:
House of Gefion
Asylstrasse 68
8032 Zürich
Schweiz

Custom ordered products and products that are not on stock (i.e. ordered especially for the customer) are not eligible for returns or exchanges. The cost for the returns falls upon the customer to pay. 

When House of Gefion receives the returned items, it will be checked that it is in the original packaging, unharmed and in an unused condition. Furthermore the original receipt or bill needs to be included. When this is the case, you will receive a refund of your money with the payment method which you choose (i.e. Visa, Mastercard, PayPal etc.). This can take a few days.  

Returns of gifts
Are you returning a gift which has been purchased in House of Gefion, then you will receive a gift certificate to House of Gefion for the price of the product you received.

Gift certificates cannot in general be returned or exchanged for money. 

Damages under transportation
Should the product have been damaged under transport, please do ensure photo evidence and take contact to the delivery company and to House of Gefion immediately. 

Defective goods
Defective goods can be returned directly to the manufacturer within the statutory or product warranty period. The address and contact information is available via hej@houseofgefion.com. 

Should it be concluded by the manufacturer that the goods received are defective, the product will be replaced or the customer will receive a refund of the cost. This also includes refund of the most affordable mean of transportation. However, any additional delivery services ordered, such as assembly of furniture or electrical installations, are not covered or refunded by House of Gefion.